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Home > Our Organization > Complaint settlement
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Complaint settlement
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| You want to send a complaint?
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| What is the Mediation Department? |
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| The National Bank Mediation Department is an impartial and independent resource that serves individual and commercial clients of the Bank who encounter problems that are not resolved to their satisfaction by their branch. Mediation Department advisors make recommendations to improve the quality of service offered to individual and commercial clients and advise managers on how to resolve difficult situations. They try to find innovative solutions to problems that are submitted to them or suggest compromises to satisfy the parties involved. |
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| Role of the Mediation Department |
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| The National Bank Mediation Department is an impartial and independent resource that serves individual and commercial clients of the Bank who encounter problems that are not resolved to their satisfaction by their branch. Mediation Department advisors make recommendations to improve the quality of service offered to individual and commercial clients and advise managers on how to resolve difficult situations. They try to find innovative solutions to problems that are submitted to them or suggest compromises to satisfy the parties involved. The National Bank Mediation Department is also a resource for National Bank employees. Feel free to consult with them when you encounter delicate client relationship situations so as to benefit from their experience and prevent a conflict. |
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| Who is the National Bank Ombudsman? |
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| Linda Monet is the Ombudsman at National Bank Financial Group. Over the course of her career, she has held various positions in legal affairs and compliance. She joined National Bank Financial Group in 2000 and has since held various positions related to securities, wealth management and personal banking. Ms. Monet is responsible for finding prompt, fair and impartial solutions to the problems submitted to her. |
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| Role of the National Bank Ombudsman |
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| Operating at a senior level within the National Bank, the Ombudsman is assisted by specialists from every sector in order to find solutions. The Ombudsman acts impartially and independently in responding to complaints from clients. A fair, balanced approach is guaranteed. As an influential officer in the National Bank Group, the Ombudsman also makes recommendations for specific changes that would enable the Bank to meet the needs of its clients and the general public more effectively. |
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| Electronic Mediation Department Complaint Form |
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| If you wish to submit comments or make a complaint, please complete the Message to the Mediation Department form. Please note that your identification will be required. |
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| Electronic Ombudsman Department Complaint Form |
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| If you wish to submit comments or make a complaint, please complete the Message to the Ombudsman Department form. Please note that your identification will be required. |
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| Our commitment: customer service |
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National Bank Financial Group is committed to offering outstanding service to its individual and SME clients. Your business and your relationship with us are very important to us. Your satisfaction is our goal.
If you have a comment, concern or complaint, please do not hesitate to submit it to us. We understand that you may occasionally have difficulties in your relationship with the National Bank Group and we encourage you to tell us about them. By doing so, you can help us to improve the quality of our service and ensure that we respect our service standards at all times.
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If you wish to submit comments or make a complaint, please complete form: |
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Legal notices - Confidentiality policies - ABC's of Security
© NATIONAL BANK OF CANADA. All rights reserved 2001.
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