PERSONAL SERVICES
 Consolidated account statement
1.1 Why did National Bank consolidate all my accounts on a single statement?
1.2 I have other National Bank products; why aren’t they included in the statement summary?
1.3 Is it normal for only some of my accounts to appear on my new statement?
1.4 Can I request a separate statement for a specific account?
1.5 Why do I no longer receive maturity date notices for my investments ?
New statement dates
2.1 Will I be receiving my investment account statement on the same date as before?
2.2 I currently receive my investment statement on a monthly/quarterly/semiannual/annual basis;what will the new frequency be?
BUSINESS SERVICES
3.1 Why have all the investment accounts of my company been combined in a single statement?
3.2 Will the company’s transaction accounts be consolidated in the new statement?
3.3 What documents will we be receiving for tracking the company’s investment portfolio?
3.4 On which date will we receive the investment account statement?
3.5 What is the mailing frequency for the company’s investment account statements?
3.6 Why does the company no longer receive investment maturity date notices?
PERSONAL SERVICES
Consolidated account statement
1.1 Why did National Bank consolidate all my accounts on a single statement?
To help you better manage your finances, Bank National has developed a single monthly statement for most of your transaction accounts, lines of credit, All-In-One Banking, term investment accounts and RRSP accounts.
Our clients used to receive several statements on different dates. To better meet your expectations, we designed a consolidated statement that provides a snapshot of your overall finances.
1.2 I have other National Bank products; why aren’t they included in the statement summary?
We decided to consolidate your transaction accounts, lines of credit, All-In-One Banking, term investment and RRSP accounts since they generate the highest mail volume.
However, you’ll continue to receive separate statements for registered retirement income funds, life income fund, mortgages or personal loans. In addition, if you have accounts with National Bank Securities or National Bank Direct Brokerage, you’ll receive separate statements from them.
1.3 Is it normal for only some of my accounts to appear on my new statement?
Yes, it’s possible that some of your National Bank accounts aren’t included on your statement:
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If you have a joint account, the information appears only on the consolidated statement of the primary account holder. You can check your joint account’s transaction history online, at a National Bank banking machine or via our TelNat telephone banking service.
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Holders of the following accounts will receive a separate statement:
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U.S. dollar accounts
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Accounts with cancelled cheque return
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Accounts for the self-employed
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Corporate savings accounts
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Corporate chequing/savings accounts
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Corporate daily interest accounts
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Special deposit accounts.
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If one of your statements is currently mailed to a different address, you’ll continue to receive the statement at that address.
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If you have a passbook for updating your bank account transactions, this account will not be consolidated on your statement with your other transaction accounts, line of credit, All-In-One Banking or investment.
All of your eligible accounts are included on the same statement. However, you can request a second statement for a specific account, excluding All-In-One Banking accounts.
1.5 Why do I no longer receive maturity date notices for my investments ?
Maturity notices and transaction confirmations that you used to receive separately are now included in your investment account statement. All certificates that mature are clearly indicated in your statement.
In addition, the new statement provides a snapshot of your total portfolio and allows you to track your GIC renewal dates.
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New statement dates
2.1 Will I be receiving my investment account statement on the same date as before?
A new cut-off date will be assigned so that all of your bank account and investment account information is included on a single statement. If you are already receiving a bank account statement, information on your registered (RRSP) and non-registered investments will be consolidated in your bank statement.
2.2 I currently receive my investment statement on a monthly/quarterly/semiannual/annual basis; what will the new frequency be?
To combine in a single statement information on investment accounts, your consolidated statement is mailed at the shortest frequency you’ve chosen for one of your investment accounts or when a maturity date notice or transaction confirmation has to be sent.
Your statement frequency will be monthly, if you opted for receiving one of your investment statements on a monthly basis or if you are currently receiving a bank account statement for transaction, line of credit and All-In-One Banking accounts.
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BUSINESS SERVICES
3.1 Why have all the investment accounts of my company been combined in a single statement?
The Bank has created a single statement combining most of the investment accounts of companies. Before, our clients received several types of mailings at different dates. To better meet their expectations, we have opted for a statement that provides a snapshot of the company’s portfolio of GIC investments.
3.2 Will the company’s transaction accounts be consolidated in the new statement?
The company will continue to receive separate statements for transaction accounts.
3.3 What documents will we be receiving for tracking the company’s investment portfolio?
You’ll be receiving a single statement that includes your maturity date notices and transaction confirmations.
3.4 On which date will we receive the investment account statement?
You’ll continue to receive the investment account statement on the same date. The mailing dates for investment accounts have not been changed.
3.5 What is the mailing frequency for the company’s investment account statements?
To combine information on all of your investment accounts in a single statement, a consolidated statement is mailed at the shortest frequency you have chosen for one of your investment accounts or when a maturity date notice or transaction confirmation has to be sent.
3.6 Why does the company no longer receive investment maturity date notices?
Maturity date notices and transaction confirmations that you used to receive separately are now included in your investment account statement. All certificates that mature are clearly indicated in your statement.
In addition, the new statement provides a snapshot of your total portfolio and allows you to track investment maturity dates.
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