1 - Client Card

1.1 What should I do if I lose my banking machine card?
1.2 What should I do if I lose my MasterCard credit card?
1.3 What should I do if my ID, my passbook or my chequebook is lost or stolen?

 2 - Operations

2.1 What bills can I pay at the National Bank?
2.2 How can I pay my bills at the National Bank?
2.3 Is it possible to send money abroad?
2.4 What do I do if I want to apply for a personal loan, mortgage loan or a line of credit?
2.5 How can I access my credit file?
2.6 How can I improve my credit rating?

 3 - Location

3.1 Where is the nearest branch?
3.2 How can I find a branch's telephone number?
3.3 What are my branch's business hours?
3.4 Where can I find a National Bank automated banking machine?
3.5 Does the National Bank have any subsidiaries?
3.6 Does the National Bank have branches in Florida?

 4 - Everyday information

4.1 What are your exchange rates?
4.2 Does the National Bank have deposit insurance?
4.3 Is there any way I can save on transaction fees for my everyday banking?

 5 - Electronic solutions

5.1 What electronic solutions do you offer?
5.2 Are these electronic solutions really safe?

 6 - General

6.1 What are the privacy standards applied at the National Bank?
6.2 What is a power of attorney, and what rights does the attorney have?

1 - Client Card

1.1  What should I do if I lose my banking machine card?

  Report the loss or theft of your card by calling the National Bank's Card Services Department right away at (514) 394-1427, or the TelNat call centre at 1 888 4TelNat or (514) 394-5555. Your card will be cancelled at the time of your call. To get another card, just drop by the branch you usually deal with, with proof of identification.

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1.2  What should I do if I lose my MasterCard credit card?

  Call the National Bank's Card Services Department right away at (514) 394-1427 for Montreal area or toll free number 1-888-4-TelNat. Your card will be deactivated at the time of your call and you will be sent a new card by mail.

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1.3  What should I do if my ID, my passbook or my chequebook is lost or stolen?

  It is important to notify your branch or the TelNat call centre ((514) 394-5555 or 1-888-4-TelNat) so that a message can be entered on your account about your documents being lost or stolen. That way, we will be alerted whenever there is a request for access to your file.

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2 - Operations

2.1  What bills can I pay at the National Bank?

  To find out what bills you can pay at the National Bank, see the section, List of Bills Accepted.

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2.2  How can I pay my bills at the National Bank?

  You can pay your bills at the counter, at the banking machine, via TelNat Telephone Banking Solutions and Wireless Banking Solutions.

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2.3  Is it possible to send money abroad?

  Yes, you can send money abroad from your branch, via telex and by bank draft or money order.

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2.4  What do I do if I want to apply for a personal loan, mortgage loan or a line of credit?

  You can go to a branch and sit down with an advisor, or you can complete an Online Request.

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2.5 How can I access my credit file?

  You can access your credit file by contacting Equifax Canada at www.equifax.ca.

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2.6 How can I improve my credit rating?

  By paying your bills on time and by making sure that your credit card balance does not exceed 75% of your limit, you can help improve your rating. In addition, avoid applying for credit unless you really need a new loan, as each application has an impact on your file.

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3 - Location

3.1  Where is the nearest branch?

  To find out, visit our "Find us" section.

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3.2  How can I find a branch's telephone number?

  To find out, visit our "Find us" section.

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3.3  What are my branch's business hours?

  To find out, visit our "Find us" section.

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3.4  Where can I find a National Bank automated banking machine?

  To find out, visit our "Find us" section.

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3.5  Does the National Bank have any subsidiaries?

  The National Bank is a solid and integrated financial network that includes the following subsidiaries: National Bank General Insurance, National Bank Trust, National Bank Securities, National Bank Direct Brokerage Inc., Natbank, National Bank Life Insurance Company, National Bank Financial and National Bank Financial Services.

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3.6  Does the National Bank have branches in Florida?

  Yes, there are two Natbank branches in Florida: Pompano Beach and Hollywood.

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4 - Everyday information

4.1  What are your exchange rates?

  You can find out today's rates by visiting the section, Interest Rate Navigator.

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4.2  Does the National Bank have deposit insurance?

  To find out more about how your deposits are protected at the National Bank, see the section, Deposit Registers.

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4.3  Is there any way I can save on transaction fees for my everyday banking?

  We offer a number of flat-fee banking packages that save you money and make it easier to manage your finances. You can also take advantage of various electronic services and other practical products and services.

If you are a professional, see what find of privileges we offer members of professional groups, and take advantage of exceptional benefits and savings on your financial transactions and get free access to Electronic Solutions!

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5 - Electronic solutions

5.1  What electronic solutions do you offer?

  You can do your banking via TelNat Telephone Banking Solutions and Internet Banking Solutions.

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5.2  Are these electronic solutions really safe?

  Transactions carried out via telephone or computer are just as secure as transactions done at a branch or banking machine.

For more informations on electronic transactions security, visit the Security section of each Electronic Solutions.

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6 - General

6.1  What are the privacy standards applied at the National Bank?

  The National Bank applies the strictest privacy standards, as described in our Confidentiality policies section, developed with other canadian financial institutions and the Canadian Bankers Association.

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6.2  What is a power of attorney, and what rights does the attorney have?

  There are two types of power of attorney, general and specific. A general power of attorney gives the holder complete power to perform transactions and make changes to the banking file of the client for whom he our she has a power of attorney . In a specific power of attorney, the holder is authorized to sign and endorse cheques, notes, bills of exchange or payment orders, make deposits and withdrawals and conclude and sign agreements with respect to the foregoing. All decisions made and all documents signed by the holder in the client's name are binding on the client. A notarized power of attorney is one that has been approved by a notary, and may be either general or specific.

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