Voluntary codes and commitments
Code of Professional Conduct
National Bank of Canada’s Code of Professional Conduct establishes rules of conduct with respect to confidentiality, conflict of interest and professional conduct. The Code applies to all employees and officers of the Bank and, insofar as the provisions of the Code are applicable to them, the directors. (Lien)
Consult this code (PDF, 220 KB, 16 pages)
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The Bank also complies with the following voluntary codes and commitments:
Code of Conduct for Authorized Insurance Activities
This code of conduct sets out the minimum standards applicable to Bank representatives who promote authorized insurance products in Canada.
Consult this code (PDF, 444 KB, 8 pages)
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Code of Conduct and Problem Resolution Process (Businesses)
This code clearly sets out the standards governing relationships between National Bank and its business clients.
Consult this code (PDF, 172 KB, 16 pages)
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Canadian Code of Practice for Consumer Debit Card Services
This code, which outlines consumers’ and the Bank’s responsibilities, is intended to protect consumers in their use of debit card services in Canada.
Consult this code (PDF, 38 KB, 16 pages)
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Principles of Consumer Protection for Electronic Commerce
These principles set out a framework of sound practices for online transactions carried out by consumers.
Consult this code
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Plain Language Mortgage Documents
This undertaking reflects the Bank’s decision to offer its clients mortgage documents written in plain language for ease of understanding.
Consult this commitment
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Undertaking on Unsolicited Services
The Bank has identified standards for offering unsolicited products and services to its clients.
Consult this commitment
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Undertaking - Principal Protected Notes Regulations
This commitment applies to principal protected notes purchases by electronic means and/or by telephone and provides rescission rights to consumers.
Consult this commitment
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Guidelines for the Transfers of Registered Plans
These guidelines set out the rules for transfers between banks of registered plans that hold investment certificates.
Consult these guidelines
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Low-Cost Accounts
The Bank offers its Retail Banking clients a low-cost account.
Consult the features of the Accessible Account
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MasterCard/Zero Liability
Zero liability is an advantage offered to MasterCard credit card holders in the event of unauthorized use of their card.
Consult this commitment
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Our hold funds policy on cheques
This policy sets out the maximum period a hold funds order can be applied to a cheque deposited to a personal account by a retail client or to a business account by a small-or-medium-sized enterprise.
Consult this commitment (PDF, 87 KB, 4 pages)
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What you need to know about coercive tied selling
The Bank discloses in plain language that tied-selling using coercion is prohibited.
Consult this commitment (PDF, 167 KB, 2 pages)
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Basic Banking Services at National Bank of Canada
We can open a bank account in Canada if you meet the requirements that are set out in the Access to Basic Banking Services Regulations under the Bank Act.
Consult this leaflet (PDF, 562 KB, 8 pages)
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Trade Matching Statement
National Instrument 24-101 provides a framework for ensuring more efficient and timely processing and settlement of institutional trades in Canada.
This instrument requires that Trade matching parties demonstrate their intent to comply by publishing a Trade Matching Statement or entering into a Trade Matching Agreement.
Consult this Statement :
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